For an agent to see their book of business in AgencyBloc, they need a user account and an agent record. Both need to be connected. The agent record also needs to be connected with group, individual, and policy records to indicate which ones belong to the agent’s book of business. This article will tell you how to make those connections.
IN THIS ARTICLE
Connecting the user account and agent record
For setup, the agent will need a user account and a corresponding agent record.
- The agent should have a user account. If not, you will need to create one.
Visit the Managing Users article to learn how. Please note, you can only set up and manage user accounts if you have administrative permissions.
- The agent should have a corresponding agent record. If not, you will need to create one. Visit the Tracking Agent Records article to learn how.
With both in place, you’re ready to connect them.
- Go to User settings and edit the agent’s user account.
- In the “Accessible Agents” field, enter the name of the agent record that represents the agent.
- Please note, the security group affects the number of accessible agents that you can assign to the user account.
- Agent CRM Users can have a total of 3 accessible agents.
- Agency Users have no limit for accessible agents. Visit the Managing Security Groups article for more details.
- Save the user account.
- The agent will now be able to access any group, individual, or policy record in their book of business. A book of business includes every record that lists the agent record as “Servicing Agent” or “Additional Agent”.
Setting up a book of business
Every group, individual, and policy record has a “Servicing Agent” field and several “Additional Agent” fields. Agents can track and manage their books of business by assigning their agent records accordingly.
Accessing unassigned leads and policies
Incoming leads from lead forms and other lead generation methods often come into AgencyBloc without an assigned “Servicing Agent” or “Additional Agent”. An agent with access to only their book of business may not be able to view or manage these leads.
You can expand an agent’s access to records that do not have a “Servicing Agent” or “Additional Agent”. To do this, you will need to edit their assigned security group and enable the setting called “Include [records] with no agent assignment”.
Once enabled, the agent will be able to access their book of business and unassigned group, individual, and/or policy records.