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As you research products and services for a lead/client, add them to an opportunity to track its pre-policy information (e.g., the carrier, coverage type). When it’s closed-won, you’ll be ready to pass it along to the person that sets up policies. Learn how to add opportunity products in this article.
IN THIS ARTICLE
To add opportunity products, you must belong to a security group with the following permissions:
- Access to the specific opp AND
- Opportunity > Visible & Edit permissions
- Access to the specific opp owner’s record (group or individual) AND
- Group > Edit permission
- Individual > Edit permission
Adding an opportunity product
Use opportunity products to track all the products and services that you’re selling to a lead/client. Add as many opportunity products as you want for products/services of any kind. If you’re shopping at different carriers for the same product/service, add duplicates.
To add an opportunity product:
- On an opportunity record, go to its Products tab and select the “Create New” button
- You can create opportunities from the +New menu, as well as the right-hand summary of a group or individual.
- Give the opportunity product a name that is descriptive and easy to find and search in a list.
- You can create opportunities for individuals and groups.
- Fill in the product info (recommended).
- Pay close attention to the “Product Type” and “Product Status”.
- Product Type: Track whether the product is a policy, a service, or something else.
- Sales Status: Track whether the product has been drafted, proposed, rejected, or sold. You can continually update this status as you meet with the lead/client and learn which products meet their needs.
- You can add as many products to an opportunity as you want.
Deleting a product
Before deleting a product, consider keeping it and updating its “Sales Status” instead. If a product is rejected, you can change the status to reflect it. This way, you’ll have a history of all products and services that were offered to the lead/client.