Call Making & Recording (Scale Only)

Overview Once you’ve set up the Phone Dialer for your agency’s account, you and other users can make calls from AMS+. Dialer Requirement: Click-to-Call, DialQ, and Inbound and O...

Overview The AMS+ Phone Dialer supports three-way calls, allowing you to connect with two or more individuals simultaneously. This feature is particularly useful for facilitatin...

Overview Stepping away from your computer for a bit or just wanting calls to forward to your device? This article will teach you how to forward calls from AMS+ to a cell phone o...

Overview Our Phone Dialer enables seamless call transfers to other users and ring groups within AMS+. This article guides you through the process. IN THIS ARTICLE How to transf...

Overview A call queue is like a to-call list. It organizes the Leads you need to call, helping you remember to reach out to them in the right order. If you have at least one cal...

Overview A call queue is like a to-call list. It organizes the leads you need to call, helping you remember to reach out to them in the right order. IN THIS ARTICLE How to add ...

Overview In AMS+, you can store phone numbers for clients, leads, agents, and other important contacts in your book of business. If you want to call someone, you have to pick up...

Overview Blocking calls prevents spam, harassment, unwanted solicitations, or disturbances, keeping your lines open and free for business communications. If your account is on t...

Overview Every inbound and outbound call managed through AMS+ is recorded and stored within the system. The system automatically tries to match and assign recordings to existing...

Overview If you’re using a third-party phone system or VoIP (Voice Over IP) app that can record calls, you could upload and attach the recordings to records in AMS+. With everyt...

Overview This article outlines our reporting features for call recordings and call logs. IN THIS ARTICLE Call Recordings Report Call Logs Report Call Recordings Report This ...