Clearing Browser Cache and Cookies

Overview

If you're having problems with AMS+, clearing your browser cache and cookies may help. A quick  heads up, clearing your cookies and cache may remove remembered passwords and logins.

IN THIS ARTICLE

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Clearing your Cache

Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your specific browser.

Apple Safari

1. In the Mac OS X menu bar, go to Safari & Clear History and Website Data.
2. There is no Step 2.

Google Chrome

1. Type chrome://history in the address bar and hit Enter.
2. Click the button labeled "Clear browsing data..."
3. Select the checkboxes for the types of information that you want to remove, especially 'Cached images and files'.
4. Click "Clear browsing data."

Mozilla Firefox

1. In your browser's menu bar, go to History → Clear Recent History.
2. Under "Time Range to Clear" select "Everything."
3. Expand the "Details" section and check "Cache."
4. Click the "Clear Now" button.

Internet Explorer

1. In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
2. From this window delete the Temporary Internet Files.
3. Close this window, then select OK before exiting the browser.

If you can't see the Tools option, try hitting F10 on your keyboard.

Microsoft Edge

1. Open your browser and click on the "Hub icon" (three horizontal lines at top bar) and then click "History" Icon.
2. Click "Clear all history."

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Clearing your Cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

On Firefox, Chrome, and Safari, it is possible to search for and delete only your AMS+ cookies. On Internet Explorer you will have to delete all cookies.

Apple Safari

1. In the Mac OS X menu bar, select "Safari."
2. Click "Preferences..."
3. On the "Security" tab, click "Show Cookies."
4. Click on "Show Cookies..."
5. Look for cookies ending in agencybloc.com
6. Select them and click "Remove."
7. Click "Done."
8. Close the Preferences box.

Google Chrome

1. Type chrome://settings/content into the address bar and hit Enter.
2. Click "All cookies and other site data...".
3. Look for cookies ending in agencybloc.com
4. Click the X to the right of the cookies you want to remove.
5. Click Done.

Mozilla Firefox

1. In your browser's menu bar, click on "Tools." ("Preferences" on OSX)
2. Click "Options..."
3. Click on the "Privacy" tab.
4. Click on "remove individual cookies"
5. Look for cookies ending in agencybloc.com
6. Select them and click "Remove Cookie."
7. Click "Close" to exit.

Internet Explorer

1. In your browser's menu bar, click on "Tools."
2. Click "Internet Options..."
3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
5. Click "OK" to exit.

Microsoft Edge

1. Open your browser and click on the "Hub icon" (three horizontal lines at top bar) and then click "History" Icon.
2. Click "Clear all history."
3. Click "Cookies and saved website data" and "Cached data and files."
4. Click "Clear."