Does AMS+ Talk & Text use the same settings as my AMS+ account?
Yes. AMS+ Talk & Text mirrors your AMS+ account settings for permissions, user roles, and preferences. This ensures consistency across your AMS+ experience—whether you're in the app or on desktop.
Are calls taken through AMS+ Talk & Text recorded?
Yes, any calls made or received through AMS+ Talk & Text are recorded, depending on the call recording settings configured in your AMS+ account.
Can I send and receive text messages in AMS+ Talk & Text?
Yes. You can send and receive text messages from the Messages tab in the app. Text messaging requires that your agency has the AMS+ texting feature active. See How to send and receive text messages in AMS+ Talk & Text for more information.
What types of contacts appear in the app?
The app recognizes Individual and Agent Records from your AMS+ account. When a call, voicemail, or text is associated with a known contact, their name appears automatically.
Tapping a contact's name opens their Contact Info page, which is available for Individual records.
Can I assign unassigned call recordings within AMS+ Talk & Text?
No, unassigned call recordings cannot be assigned from within AMS+ Talk & Text. These must be managed in the web version of AMS+.
Can I create a new record within AMS+ Talk & Text?
No, new records cannot be created in AMS+ Talk & Text. To create new records, you'll need to use the web version of AMS+.
Can I listen to call recordings within AMS+ Talk & Text?
- General call recordings: No, these are not available within AMS+ Talk & Text. Call recordings must be reviewed in the web version of AMS+.
- Voicemail messages: Yes, you can listen to voicemails and read voicemail transcripts in the Voicemail tab or from the Voicemail section on a contact's Contact Info page.
Can I associate a voicemail with a contact from the app?
Voicemails are automatically linked to a contact when the phone number matches an existing record in AMS+. If a voicemail shows as unknown, you'll need to use the web version of AMS+ to associate it with a contact.
Can I use AMS+ Talk & Text and the AMS+ web Phone Dialer at the same time?
Yes. Both can be active simultaneously. If the Phone Dialer is open in your web browser and AMS+ Talk & Text is logged in on your mobile device, incoming calls will ring in both places at the same time.
If you find this disruptive, you can enable Do Not Disturb in the AMS+ Talk & Text app to stop calls from ringing on your mobile device while you work in the web Phone Dialer.
Why does my message history look different in the app compared to AMS+?
This is expected. In the AMS+ web app, the most recent message appears at the top of a conversation. In AMS+ Talk & Text, the most recent message appears at the bottom — similar to how most mobile messaging apps work. Your message history is the same in both places; only the display order differs.
If I mark a message as read in the app, does it update in AMS+?
Yes. When a message is marked as read, it is marked as read for everyone in your organization across both the mobile app and the AMS+ web app. This applies to inbound messages only — outbound messages are always treated as read.
Can I manage multiple calls at the same time?
Not currently. AMS+ Talk & Text supports one active call at a time. If you receive a second incoming call while already on a call, we recommend letting it go to voicemail and returning the call when you're available.
I can't find a contact when I search in the app. What should I do?
If a contact isn't appearing in search results, try these steps:
- Check that the contact exists in AMS+ and has a phone number on their record.
- If you've recently called or received a call from this contact, you may be able to find them in the Recents tab and call them from there.
- Try closing and reopening the app, then searching again.
If the issue persists, please reach out to appsupport@agencybloc.com for assistance.
I logged out and back in with a different username and now I'm seeing an error. What should I do?
If you see an error after switching accounts on an Android device, try fully closing the app and reopening it before logging in again. If the error persists, please reach out to appsupport@agencybloc.com for assistance.