This article explains how to forward incoming calls from AMS+ to a cell phone or another external number using the Phone Dialer. This is useful when stepping away from your computer or when you want to take calls on a different device.
For more on using VoIP features in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be the sole user assigned to a VoIP phone number and it must be configured for call forwarding. Learn more.
- You must be logged into AMS+ as an Agency User or Agent CRM User.
- You must be assigned to a Security Group with the Sales Enablement Visible permission.
Turn on call forwarding
Select the Phone icon in the AMS+ header, then choose Start Call Forwarding.
Once call forwarding is turned on:
- The Phone icon will update to show the Call Forwarding icon.
- All inbound calls will be forwarded to the designated number.
Turn off call forwarding
- Select the Call Forwarding icon in the AMS+ header.
- Choose Stop Call Forwarding from the dropdown menu.
Inbound calls will once again route through AMS+ as usual.