Call Making & Recording with VoIP (Phone Dialer)

OverviewLeverage AMS+ VoIP to simplify and enhance your agency’s call management. Make and receive calls directly within AMS+, with seamless access to client information that he...

This article explains how to make outbound calls in AMS+ using the Phone Dialer. You can make manual calls, use click-to-call, or start calls from call queues.For more on using ...

This article explains how to receive and answer inbound calls in AMS+ using the Phone Dialer. Calls can only be routed to users who are assigned to VoIP phone numbers and have t...

This article explains how to play a pre-recorded message during a call using the Phone Dialer in AMS+. You might use this to play a Medicare disclaimer or to notify the caller t...

This article explains how to leave a voicemail drop during a call using the Phone Dialer in AMS+. A voicemail drop is a pre-recorded message you can leave in someone's voicemail...

The AMS+ Phone Dialer supports three-way calls, allowing you to connect with two or more individuals simultaneously. This feature is particularly useful for facilitating group d...

This article explains how to transfer live calls using the Phone Dialer in AMS+. You can transfer calls to another user, a ring group, or an external phone number.For more on us...

This article explains how to forward incoming calls from AMS+ to a cell phone or another external number using the Phone Dialer. This is useful when stepping away from your comp...

This article explains how to add Sales Records and Individual Records to call queues in AMS+. Call queues help organize outbound calling.For more on using VoIP features in AMS+,...

This article explains how to use call queues in AMS+ to call Sales Records and Individual Records in the right order. Call queues help you stay organized and work efficiently th...

This article explains how to access, manage, and associate voicemails with Sales Records and Individual Records in AMS+.For more on using VoIP features in AMS+, including traini...

This article explains how AMS+ tracks missed calls and how you can view, filter, and report on them.For more on using VoIP features in AMS+, including training and related resou...

This article explains how to view and save unassigned call recordings to Sales Records, Agent Records, or Individual Records in AMS+.For more on using VoIP features in AMS+, inc...

This article explains how to block unwanted inbound calls in AMS+ using the VoIP Phone Dialer. Blocking calls helps reduce spam, harassment, and other unwanted solicitations, ke...

Overview If you’re using a third-party phone system or VoIP (Voice Over IP) app that can record calls, you could upload and attach the recordings to records in AMS+. With everyt...

This article outlines how to run call recordings and call log reports in AMS+ to track calling activity and access recording files.For more on using VoIP features in AMS+, inclu...

This article provides guidance on how to troubleshoot common issues with the AMS+ Phone Dialer, including dropped calls, audio problems, and connection interruptions.For more on...

This article outlines key phone call regulations that apply to marketing and outreach in AMS+, including guidance from the FCC, CMS, and FTC. It also covers best practices for t...

If your number is being flagged as spam or blocked by a specific mobile carrier, use the appropriate contact method below to submit a dispute or correction.Major carriers Veriz...