Note for accounts using Sales Records: This article includes a Legacy components section with additional information that applies to your account.
This article explains how to block unwanted inbound calls in AMS+ using the VoIP Phone Dialer. Blocking calls helps reduce spam, harassment, and other unwanted solicitations, keeping your phone lines open for real business.
Requirements
- Your agency's AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Manage Users permission.
Block a number
Blocking a number prevents calls from that number, but it does not block text messages. If you want to block calls from the same number on multiple phone lines, you'll need to update the blocked list on each one.
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- In the Options column, select the three-dot menu (…) in the row of the phone number you want to block calls for, then the Edit button.
- In the Blocked Numbers field, enter the number(s) you want to block.
Enter each blocked number on its own line.
- Select the Save Information button.
Calls from the blocked number will be rejected on that specific phone number.
Legacy components
The following content applies only to accounts still using Sales Records. If you're unsure whether this applies to you, check your subscription package on the Subscription page. Accounts on Enhanced Records will show a package type that includes "+ Enhanced Records" (e.g., Accelerate + Enhanced Records). If your package does not include "+ Enhanced Records," this section applies to you.
Legacy components in this section:
- Sales Enablement Visible permission — accounts using Sales Records
Sales Enablement Visible permission
To access Phone Dialer & Call Queues settings, you must be assigned to a Security Group with the Sales Enablement Visible permission in addition to Manage Users.