This article explains how to block unwanted inbound calls in AMS+ using the VoIP Phone Dialer. Blocking calls helps reduce spam, harassment, and other unwanted solicitations, keeping your phone lines open for real business.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
Block a number
Blocking a number prevents calls from that number, but it does not block text messages. If you want to block calls from the same number on multiple phone lines, you'll need to update the blocked list on each one.
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- In the Options column, select the three-dot menu (…) in the row of the phone number you want to block calls for, then the Edit button.
- In the Blocked Numbers field, enter the number(s) you want to block.
Enter each blocked number on its own line.
- Select the Save Information button.
Calls from the blocked number will be rejected on that specific phone number.