This article explains how to play a pre-recorded message during a call using the Phone Dialer in AMS+. You might use this to play a Medicare disclaimer or to notify the caller that the conversation is being recorded.
For more on using VoIP features in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User or Agent CRM User.
- You must be assigned to a Security Group with the Sales Enablement Visible permission.
- You must have at least one voice recording set up and marked as a playable recording.
- To create playable recordings, see How to set up playable recordings for VoIP in AMS+.
Play a pre-recorded message
You can play a pre-recorded message at any time during the call. If you're creating messages for this purpose, see How to create voice recordings for VoIP in AMS+.
- While on a call, select the Play Recording button in the Phone Dialer interface.
- Choose the recording you want to play from the dropdown.
- Select the Play button.
- The recording will begin playing for the other party and is also included in the call recording
- Recordings will automatically stop after 2 minutes and 30 seconds
- To stop playback early, select the Stop button.