Call Making & Recording

Use click-to-dial, call queues, or manually make calls in AMS+.

  • How to make and receive calls in AMS+
    Overview Once you’ve set up the Phone Dialer for your agency’s account, you and other users can make calls from AMS+. Dialer Requirement: Click-to-Call, DialQ, and Inbound and O...
  • How to make three-way calls in AMS+
    Overview The AMS+ Phone Dialer supports three-way calls, allowing you to connect with two or more individuals simultaneously. This feature is particularly useful for facilitatin...
  • How to forward calls in AMS+
    Overview Stepping away from your computer for a bit or just wanting calls to forward to your device? This article will teach you how to forward calls from AMS+ to a cell phone o...
  • How to handle call transfers in AMS+
    Overview Our Phone Dialer enables seamless call transfers to other users and ring groups within AMS+. This article guides you through the process. IN THIS ARTICLE How to transf...
  • Voicemails in AMS+
    This article explains how to access, manage, and associate voicemails with Sales Records in AMS+.RequirementsYour agency’s AMS+ account must have at least one active VoIP phone ...
  • Missed calls in AMS+
    OverviewIn this article, see how AMS+ keeps track of missed calls and learn how to view, filter, and report on them.IN THIS ARTICLE Permissions for accessing missed call logs Wh...
  • How to create a call queue
    Overview A call queue is like a to-call list. It organizes the Leads you need to call, helping you remember to reach out to them in the right order. If you have at least one cal...
  • How to use call queues
    Overview A call queue is like a to-call list that organizes your Individual Records and Sales Records and helps you call them in the right order. You can start adding records on...
  • How to block calls in AMS+
    OverviewBlocking calls prevents spam, harassment, unwanted solicitations, or disturbances, keeping your lines open and free for business communications. If you're using our VoIP...
  • How to assign call recordings to records in AMS+
    Overview When you make or receive a call in AMS+, the recording is saved automatically. The system then checks the caller’s phone number and attaches the recording to every Sale...
  • How to Upload Call Recordings to AMS+
    Overview If you’re using a third-party phone system or VoIP (Voice Over IP) app that can record calls, you could upload and attach the recordings to records in AMS+. With everyt...
  • Call Reporting
    Overview This article outlines our reporting features for call recordings and call logs. IN THIS ARTICLE Call Recordings Report Call Logs Report Call Recordings Report This ...
  • Phone Dialer (VoIP) Troubleshooting Guide
    OverviewIf you are experiencing issues with the Phone Dialer in AMS+, start with the checks below. These steps can help resolve common problems with call quality, audio, and con...
  • Best Practices: Phone Call Regulations & Guidance
    Overview This article provides an overview of the key regulations governing telemarketing, including the Telemarketing Sales Rule (TSR) and the Telephone Consumer Protection Act...
  • List of mobile carrier contacts for disputing spam flag
    If you know a specific mobile carrier is blocking your number, here are the contacts to remedy this. ​Verizon Call Label: “Potential Spam” https://voicespamfeedback.com/vsf/ ...