This article explains how to interpret the SMS Delivery Report in AMS+. The SMS Delivery Report provides a summary of outgoing and incoming SMS messages, including delivery status and opt-out metrics.
For more on SMS texting in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User or Agent CRM User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Reporting Visible permissions.
Report details
The SMS Delivery Report includes the following information:
Outgoing messages
- Successfully delivered messages
- Failed or unsubscribed messages
- Undelivered or blocked messages
Incoming messages
- Received messages
- Total opt-outs
- Opt-out rate