Note for accounts using Sales Records: This article includes a Legacy components section with additional information that applies to your account.
This article explains how to interpret the SMS Delivery Report in AMS+. The SMS Delivery Report provides a summary of outgoing and incoming SMS messages, including delivery status and opt-out metrics.
For more on SMS texting in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency's AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User or Agent CRM User.
- You must be assigned to a Security Group with the Reporting Visible permission.
Report details
The SMS Delivery Report includes the following information:
Outgoing messages
- Successfully delivered messages
- Failed or unsubscribed messages
- Undelivered or blocked messages
Incoming messages
- Received messages
- Total opt-outs
- Opt-out rate
Legacy components
The following content applies only to accounts still using Sales Records. If you're unsure whether this applies to you, check your subscription package on the Subscription page. Accounts on Enhanced Records will show a package type that includes "+ Enhanced Records" (e.g., Accelerate + Enhanced Records). If your package does not include "+ Enhanced Records," this section applies to you.
Legacy components in this section:
- Sales Enablement Visible permission — accounts using Sales Records
Sales Enablement Visible permission
To access the SMS Delivery Report, you must be assigned to a Security Group with the Sales Enablement Visible permission.