Note for Enhanced Records accounts: This article references the Sales Enablement Visible permission. This does not apply to your account. You can check your account's subscription package on the Subscription page.
This article explains how to interpret the SMS Delivery Report in AMS+. The SMS Delivery Report provides a summary of outgoing and incoming SMS messages, including delivery status and opt-out metrics.
For more on SMS texting in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User or Agent CRM User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Reporting Visible permissions.
Report details
The SMS Delivery Report includes the following information:
Outgoing messages
- Successfully delivered messages
- Failed or unsubscribed messages
- Undelivered or blocked messages
Incoming messages
- Received messages
- Total opt-outs
- Opt-out rate