SMS Text Messaging

OverviewSMS in AMS+ lets you send and receive text messages directly within the platform using your agency's VoIP number. It streamlines communication by centralizing messages, ...

AMS+ allows you to send and receive SMS text messages with leads, clients, and agents. To use SMS messaging, you must have a VoIP phone number configured for texting. This artic...

If your AMS+ account has a VoIP (Voice over Internet Protocol) phone number, you can send SMS text messages to Agent, Individual, and Sales contacts to schedule appointments, se...

This article explains how to enable SMS reply forwarding in AMS+ so that copies of SMS replies from Sales Records and Individual Records assigned to you are sent to your persona...

This article explains how to change the default VoIP phone number used to send SMS text messages in AMS+. If your agency has multiple VoIP phone numbers, you can select which nu...

This article explains how to create and manage SMS text message templates in AMS+ for use on Sales Records.SMS templates allow you to create reusable messages to save time and m...

This article explains how SMS opt-in and opt-out behavior works in AMS+, including what happens when a recipient replies with "STOP" or "START" and how to verify their opt-out s...

This article explains how to view SMS message history in AMS+, including required permissions.For more on SMS texting in AMS+, including training and related resources, see this...

This article explains how to interpret the SMS Delivery Report in AMS+. The SMS Delivery Report provides a summary of outgoing and incoming SMS messages, including delivery stat...

This article outlines SMS compliance requirements and regulatory guidance for using text messaging in AMS+, including federal laws, carrier rules, consent standards, and content...