In April, we made several enhancements to AMS+’s Rx Collect and Phone System features.
4/24/2025 - Rx Collect & Phone System Enhancements
Text Rx Collect forms to beneficiaries
Customize hold music for callers on hold
Automatic assignment of unassigned call recordings when matching records are created
Multi‑record association for call recordings that share the same phone number
4/24/2025 - Rx Collect & Phone System Enhancements
Text Rx Collect forms to beneficiaries
If an Individual or Sales record has a cell phone number and a Servicing Agent, you can send the beneficiary a text message with a link to their Rx Collect form. Learn more.
Customize hold music for callers on hold
Upload an MP3 file to use as hold music for all phone numbers on your account. If you don’t upload anything, the default music plays. Learn more.
Automatic assignment of unassigned call recordings when matching records are created
Each night, AMS+ scans for new Individual, Agent, and Sales Records. When it finds a phone number that matches an unassigned recording, it attaches the recording to that record automatically.
Multi‑record association for call recordings that share the same phone number
When several Individual, Agent, or Sales Records share the same phone number, a single call recording now attaches to every matching record. You can find the call from any of those records.
No action is required to start using these improvements.