Phone Dialer (VoIP) Troubleshooting Guide

Overview

If you are experiencing issues with the Phone Dialer in AMS+, start with the checks below. These steps can help resolve common problems with call quality, audio, and connectivity.

IN THIS ARTICLE

Clear browser cache and cookies

Sometimes old cache files or corrupted cookies can affect how the dialer loads or connects.

What to do:

• Open your browser settings.
• Clear your cache and cookies.
• Close all browser windows and reopen your browser.
• Log back in to AMS+ and try your call again.

Antivirus settings

Some antivirus tools may block or limit access to AgencyBloc websites, which can affect the dialer.

What to do:

• Open your antivirus software.
• Make sure all AgencyBloc websites are whitelisted or marked as allowed.

Dropped or blocked calls

If your calls are disconnecting or failing, it may be due to browser or device sleep settings, or internet interruptions.

Try these steps:

Keep your browser tab active

Some browsers suspend tabs that are not active. This can interrupt long-running calls.

• Keep the AMS+ tab active while on calls.
• Check your browser settings and add AgencyBloc as a site that should always remain active.

Stay engaged in AMS+

Light activity during longer calls can help prevent your browser or computer from going idle.

• Scroll or navigate within AMS+ occasionally during long calls.
• Adjust your computer's power and battery settings so it does not go to sleep unexpectedly.

Check your internet connection

Even brief internet slowdowns can cause call issues.

• Use a wired internet connection if possible for more stable performance.
• Restart your router if you notice inconsistent connectivity.

Sound quality or audio issues

If you hear static, delays, or no audio during a call, try the steps below to identify the cause.

Check your device and browser audio

• Make sure your browser volume is turned up.
• Verify that your browser has permission to use audio and that https://app.agencybloc.com is allowed.
• If your headset has its own volume or mute controls, confirm they are on and adjusted correctly.

Confirm your internet connection

• Make sure your internet connection is strong and stable.
• Run an internet speed test to check your download, upload, and latency.

Look for software or network blockers

• Turn off or test your call with browser extensions disabled.
• Disconnect from VPNs if they may be restricting traffic.
• Check your firewall settings to ensure the dialer is allowed to connect.

VoIP minimum requirements

A stable connection and up-to-date device help ensure the best performance.

Internet requirements

• Download speed: At least 1 Mbps (100 kbps per active call is the bare minimum).
• Upload speed: At least 1 Mbps.
• Ping (latency): Under 100 ms is ideal.

Reduce competing internet usage

• Limit large downloads, streaming, or other high-bandwidth activities during calls.

Device recommendations

• Use a wired headset for the clearest audio.
• Use a modern, updated browser such as Chrome, Edge, Safari, or Firefox.
• Ensure your device has:
  • At least 4 GB of RAM
  • A recent operating system version installed and updated
• Restart your device regularly to clear temporary memory and improve overall performance.