Note for accounts using Sales Records: This article includes a Legacy components section with additional information that applies to your account.
This article explains how to create and manage ring groups in AMS+. Ring groups help route inbound calls to specific teams or departments.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency's AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Manage Users permission.
Create a ring group
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- Navigate to the Ring Groups tab.
- In the Create Ring Group section, enter a name for the ring group and select the Add Ring Group button to create it.
Set up a ring group
- Select the Edit button next to a ring group.
- (Optional) Enable the On No Answer, Ring Group setting and choose a fallback ring group in case no one answers.
- Enter a value in the Max Phones to Ring Concurrently field.
This determines how many phones ring at the same time.
- Select the Save button.
- In the Add Phones To This Group field, select a user.
- Select the Add Phone button.
Repeat Steps 5-6 to add more users.
- Exit the ring group.
When someone calls a number associated with the ring group, all phones assigned to that group will ring at the same time.
To remove a user from the group, select the Delete button next to their name.
Deleting a ring group
A ring group can only be deleted if it's not currently associated with any VoIP phone numbers or IVR menus.
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- Navigate to the Ring Groups tab.
- Select the Delete button next to the ring group you want to delete, and confirm deletion when prompted.
Legacy components
The following content applies only to accounts still using Sales Records. If you're unsure whether this applies to you, check your subscription package on the Subscription page. Accounts on Enhanced Records will show a package type that includes "+ Enhanced Records" (e.g., Accelerate + Enhanced Records). If your package does not include "+ Enhanced Records," this section applies to you.
Legacy components in this section:
- Sales Enablement Visible permission — accounts using Sales Records
Sales Enablement Visible permission
To access Phone Dialer & Call Queues settings, you must be assigned to a Security Group with the Sales Enablement Visible permission in addition to Manage Users.