Setting up VoIP (Phone Dialer)

OverviewStay connected and boost your productivity with the AMS+ Phone Dialer, an all-in-one VoIP solution built into your AMS+ platform. Make clear calls, send SMS messages, an...

This article explains how to port an existing phone number from your current provider into AMS+. Porting allows you to keep your existing business number while using AMS+ VoIP f...

This article explains how to add a VoIP phone number to your AMS+ account. VoIP numbers are required to use AMS+ call and text features.For more on VoIP setup, including trainin...

This article explains how to configure which user or ring group receives inbound calls to a VoIP phone number in AMS+. Inbound calls are answered through the Phone Dialer in AMS...

February 16, 2026: This article includes screenshots and steps for the updated voicemail visibility experience in AMS+, which is being released in phases. With this update, voic...

This article explains how to assign a welcome message to a VoIP phone number in AMS+. The welcome message plays before the call is routed to an agent.For more on VoIP setup, inc...

February 16, 2026: This article covers the new voicemail box features for AMS+ VoIP, which are being released in phases. If you do not see the settings or screens shown here yet...

February 16, 2026: This article includes screenshots and steps for the updated voicemail email notification settings in AMS+, which are being released in phases. There is no new...

February 16, 2026: This article includes screenshots and steps for the updated experience for assigning a voicemail box to a phone number in AMS+, which is being released in pha...

This article explains how to set up call forwarding for a VoIP phone number in AMS+. Specifically, it covers how to configure the number so a user can forward calls to a persona...

This article explains how to add your business name to the caller ID for outbound calls made through AMS+ using a VoIP phone number. By default, recipients will see "No Name" on...

This article explains how to register your VoIP phone numbers to help prevent them from being flagged as spam. Phone service providers monitor calling behavior and may label num...

February 16, 2026: This article includes screenshots and steps for the updated voicemail recording experience in AMS+, which is being released in phases. With this update, users...

This article explains how to make a recording available as a voicemail drop in the Phone Dialer. Voicemail drops allow users to insert pre-recorded messages into voicemail inbox...

This article explains how to make a pre-recorded message available for use during calls made through the Phone Dialer. Playable recordings can be inserted into live calls by age...

This article explains how to set custom hold music for all AMS+ calls. You can upload an MP3 file or use the call-to-record feature to personalize what callers hear when placed ...

This article explains how to add phone numbers to Phone Books in AMS+. Phone Books make it easy to store frequently-called business contacts for quick access in the Phone Dialer...

This article explains how to create and manage ring groups in AMS+. Ring groups help route inbound calls to specific teams or departments.For more on VoIP setup, including train...

This article explains how to set up caller ID in AMS+ so you can control which phone number displays when making calls from the Phone Dialer. You can set a default caller ID and...

February 16, 2026: This article includes screenshots and steps for the updated IVR menu setup experience in AMS+, which is being released in phases. This update allows you to as...

This article explains how to configure an after-hours call routing schedule for VoIP in AMS+. After-hours schedules allow you to forward inbound calls received during specific t...

This article explains how to create and delete call queues in AMS+. Call queues help organize your outreach by grouping leads and clients you need to call, ensuring follow-ups h...

This article explains how to turn on click-to-call in AMS+. When enabled, you can launch the Phone Dialer by selecting a phone number on Sales Records, Agent Records, or Individ...

This article explains how to turn on call recording in AMS+. When enabled, all inbound and outbound calls routed through AMS+ will be recorded and saved to your account.For more...