This article explains how to configure an after-hours call routing schedule for VoIP in AMS+. After-hours schedules allow you to forward inbound calls received during specific time windows to an external number, such as a virtual answering service.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
Create an after-hours schedule
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- Navigate to the After Hours Schedule tab.
- Select the New Schedule button.
- Set the Priority (lower priorities are checked first).
- In the Forward to External # field, enter the number where calls should be forwarded.
- Select the Add Row link to specify the schedule’s hours.
- After adding rows for all business hours, select the Save button.
Once saved, the schedule takes effect immediately. All inbound calls received during the specified hours will be forwarded to the designated external number, overriding all other call routing settings.
Deleting an after-hours schedule
If no other after-hours schedules exist, inbound calls will follow your standard call routing. Before deleting a schedule, ensure your team is aware and prepared to handle calls outside business hours.
- Go to My Agency Settings > Phone Dialer & Call Queues > After Hours Schedule.
- Select the Delete button next to the schedule you want to delete.
- Confirm the deletion when prompted.