This article explains how to add a VoIP phone number to your AMS+ account. VoIP numbers are required to use AMS+ call and text features.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
Find and add a VoIP phone number
Each AMS+ account includes one free local phone number. You can use this number to test texting and call features.
If you're satisfied with the functionality, you can purchase additional local or toll-free numbers through AMS+ or port an existing number from another provider. See this article to learn more about porting numbers. See this article to learn more about the porting process.
Note: Our VoIP platform is powered by Twilio.
To add a phone number:
- Go to My Agency Settings.
- Find and open the Phone Dialer & Call Queues setting.
- Select the Phone Numbers tab.
- Search for a number by:
- Area Code, Region, or Contains — avoid searching by more than one of these criteria at a time
- Toll-Free 800 numbers (not text-enabled due to regulatory restrictions)
- Choose a number and complete the purchase.
If no numbers appear, try a different area code or check back later. AMS+ uses Twilio to power its VoIP platform, and availability depends on Twilio’s inventory, which updates regularly.
Set up the number
Once you've purchased a number, complete setup by adding greetings and routing settings: