This article explains how to assign a welcome message to a VoIP phone number in AMS+. The welcome message plays before the call is routed to an agent.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
- You must have at least one voice recording created or uploaded in My Agency Settings > Phone Dialer & Call Queues > Greetings & Recordings. Learn more.
Set the welcome message
- Go to My Agency Settings > Phone Dialer & Call Queues > Phone Numbers.
- Select Edit in the Options three-dot (...) menu of the VoIP phone number you want to update.
- In the Welcome Message field, select a recording to play before routing the call.
To create a multi-option call experience (e.g., "Press 1 for sales"), select an IVR instead. To create a multi-option call experience (e.g., "Press 1 for sales"), select an IVR instead. See How to configure an IVR menu for inbound VoIP calls in AMS+.
- Select the Save button.