Note for accounts using Sales Records: This article includes a Legacy components section with additional information that applies to your account.
This article explains how to assign a voicemail box to a VoIP phone number in AMS+. When a call to the phone number is not answered, the assigned voicemail box plays its greeting and stores the caller's voicemail message.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency's AMS+ account must be subscribed to the Elevate package.
- Your agency's AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Manage Users permission.
- You must have at least one voicemail box in My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes. Learn more.
Set the voicemail box
- Go to My Agency Settings > Phone Dialer & Call Queues > Phone Numbers.
- Select Edit in the Options three-dot (...) menu of the VoIP phone number you want to update.
- In the Voicemail Box field, select a recording to play for missed calls.
If no boxes are available, see How to set up voicemail boxes for VoIP in AMS+ for setup instructions.
- Select the Save button.
Legacy components
The following content applies only to accounts still using Sales Records. If you're unsure whether this applies to you, check your subscription package on the Subscription page. Accounts on Enhanced Records will show a package type that includes "+ Enhanced Records" (e.g., Accelerate + Enhanced Records). If your package does not include "+ Enhanced Records," this section applies to you.
Legacy components in this section:
- Sales Enablement Visible permission — accounts using Sales Records
Sales Enablement Visible permission
To access Phone Dialer & Call Queues settings, you must be assigned to a Security Group with the Sales Enablement Visible permission in addition to Manage Users.