Note for Enhanced Records accounts: This article references the Sales Enablement Visible permission. This does not apply to your account. You can check your account's subscription package on the Subscription page.
Voicemail boxes in AMS+ are part of the VoIP system and store voicemail messages for users and ring groups. When a caller leaves a voicemail, AMS+ can send email notifications to one or more recipients associated with the voicemail box.
For more on SMS texting in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
- You must have at least one voicemail box in My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes. Learn more.
Set up voicemail notification emails
Email notifications are configured at the voicemail box level. Any email addresses entered will receive a notification when a new voicemail is left for that voicemail box.
To enable voicemail notification emails:
- Go to My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes.
- Select the Edit button next to the voicemail box you want to edit.
- In the Voicemail Notification Email field, enter the primary user’s email address.
To notify additional users, enter multiple email addresses separated by commas. - Select the Save Information button.
When a caller leaves a voicemail for this voicemail box, AMS+ sends an email notification to all listed email addresses.