Note for accounts using Sales Records: This article includes a Legacy components section with additional information that applies to your account.
Voicemail boxes in AMS+ are part of the VoIP system and store voicemail messages for users and ring groups. When a caller leaves a voicemail, AMS+ can send email notifications to one or more recipients associated with the voicemail box.
For more on SMS texting in AMS+, including training and related resources, see this feature overview.
Requirements
- Your agency's AMS+ account must be subscribed to the Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Manage Users permission.
- You must have at least one voicemail box in My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes. Learn more.
Set up voicemail notification emails
Email notifications are configured at the voicemail box level. Any email addresses entered will receive a notification when a new voicemail is left for that voicemail box.
To enable voicemail notification emails:
- Go to My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes.
- Select the Edit button next to the voicemail box you want to edit.
- In the Voicemail Notification Email field, enter the primary user's email address. To notify additional users, enter multiple email addresses separated by commas.
- Select the Save Information button.
When a caller leaves a voicemail for this voicemail box, AMS+ sends an email notification to all listed email addresses.
Legacy components
The following content applies only to accounts still using Sales Records. If you're unsure whether this applies to you, check your subscription package on the Subscription page. Accounts on Enhanced Records will show a package type that includes "+ Enhanced Records" (e.g., Accelerate + Enhanced Records). If your package does not include "+ Enhanced Records," this section applies to you.
Legacy components in this section:
- Sales Enablement Visible permission — accounts using Sales Records
Sales Enablement Visible permission
To access Phone Dialer & Call Queues settings, you must be assigned to a Security Group with the Sales Enablement Visible permission in addition to Manage Users.