How to set the voicemail message for a VoIP phone number in AMS+ – Knowledge Base | AMS+

This article explains how to assign a voicemail message to a VoIP phone number in AMS+. This message plays for callers when no one answers the call.

For more on VoIP setup, including training and related resources, see this feature overview.

Requirements

Your agency’s AMS+ account must be subscribed to the Elevate package.
Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
You must be logged into AMS+ as an Agency User.
You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
You must have at least one voice recording created or uploaded in My Agency Settings > Phone Dialer & Call Queues > Greetings & Recordings. Learn more.

Go to My Agency Settings > Phone Dialer & Call Queues > Phone Numbers.
Select Edit in the Options three-dot (...) menu of the VoIP phone number you want to update.
In the Voicemail Message field, select a recording to play for missed calls.: If no recordings are available, see How to create voice recordings for the AMS+ Phone Dialer for setup instructions.
(Optional) To send MP3 voicemail messages to agents via email, enter their email addresses in the Voicemail Notification Email field (separate multiple addresses with commas).
Select the Save button.