This article explains how to manage which users and ring groups can view voicemails associated with a VoIP phone number in AMS+.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
Set the voicemail message
- Go to My Agency Settings > Phone Dialer & Call Queues > Phone Numbers.
- Select Edit in the Options three-dot (...) menu of the VoIP phone number you want to update.
- In the Users/Groups Can View Voicemails field, assign users or ring groups to the number.
- If left blank, all users can view voicemails.
- To limit visibility, add specific users and/or ring groups.
- Select the Save button.
Note: To view voicemails in one centralized location, users must also be granted the View Messages Tab (Account Wide Voicemails, SMS, Recorded Calls) Sales permission. This permission can be found at My Agency > Settings > Users > Sales > Edit user > Account, and it’s enabled by default for all new users.