How to manage call recording settings for VoIP in AMS+

This article explains how to turn on call recording in AMS+. When enabled, all inbound and outbound calls routed through AMS+ will be recorded and saved to your account.

For more on VoIP setup, including training and related resources, see this feature overview.

Requirements

• Your agency’s AMS+ account must be subscribed to the Elevate package.
• You must be logged into AMS+ as an Agency User.
• You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.

Verify or turn on call recording

Note: Call recording is enabled by default in AMS+, but you can review or adjust it at any time.

Go to My Agency Settings.

Find and open the Phone Dialer & Call Queues setting.

Select the Click-To-Call tab.

Check the Activate Call Recording checkbox.

We recommend also turning call recording on if you want to record all inbound and outbound calls.

Select the Save Update button.

When enabled, all inbound and outbound calls routed through AMS+ will be recorded and stored in your account.