How to configure ring groups for VoIP in AMS+ – Knowledge Base | AMS+

This article explains how to create and manage ring groups in AMS+. Ring groups help route inbound calls to specific teams or departments.

For more on VoIP setup, including training and related resources, see this feature overview.

Requirements

Your agency’s AMS+ account must be subscribed to the Elevate package.
You must be logged into AMS+ as an Agency User.
You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.

Go to My Agency Settings.
Find and open the Phone Dialer & Call Queues setting.
Navigate to the Ring Groups tab.
In the Create Ring Group section, enter a name for the ring group and select the Add Ring Group button to create it.

Select the Edit button next to a ring group.
(Optional) Enable the On No Answer, Ring Group setting and choose a fallback ring group in case no one answers.
Enter a value in the Max Phones to Ring Concurrently field.: This determines how many phones ring at the same time.
Select the Save button.
In the Add Phones To This Group field, select a user.
Select the Add Phone button.: Repeat Steps 5-6 to add more users
Exit the ring group.

When someone calls a number associated with the ring group, all phones assigned to that group will ring at the same time.

To remove a user from the group, select the Delete button next to their name.

A ring group can only be deleted if it’s not currently associated with any VoIP phone numbers or IVR menus.

Go to My Agency Settings.
Find and open the Phone Dialer & Call Queues setting.
Navigate to the Ring Groups tab.
Select the Delete button next to the ring group you want to delete, and confirm deletion when prompted.