If you have the “Agent Can View All SMS Messages” permission, you will see an SMS icon in the AMS+ app header. If you don’t have it, you may need to contact the Account Owner or an Admin at your agency for this permission. Learn more about user permissions.
Select the icon and choose the ‘Messages’ option in the dropdown menu to access your SMS messaging history.
Also, inbound text messages will be associated with existing Sales Records if we can find a matching cell phone number. The message history will be visible on the Sales Record’s ‘Notes’ tab.