Where Rx Collect prescription and provider information is stored in AMS+

This article explains where to view, add, and manage prescription and provider information for a beneficiary in AMS+, whether submitted through the Rx Collect portal or entered manually by a user.

For more on Rx Collect, including training and related resources, see this feature overview.

Requirements

• Your agency’s AMS+ account must have the Accelerate or Elevate subscription package.
• You must be logged into AMS+ as an Agency User or Agent CRM User.
• To view and edit Rx Collect data on Individual Records:
  • You must be assigned to a Security Group with the Sales Enablement Visible and Individual Visible and Edit permissions.
    • If you’re an Agent CRM User, you need access to Individual Records assigned to your Accessible Agent, and optionally unassigned records.
• To view and edit Rx Collect data on Sales Records:
  • You must have user account Sales permissions to View and Edit Sales Records. Learn more.

Pharmacies and prescriptions

• View and manage pharmacies and prescriptions under:
  • Sales Record > Rx Collect > Prescriptions
    
  • Individual Record > Rx Collect > Prescriptions
    
• You can add, edit, or remove prescriptions and preferred pharmacies.
• Use the Preferred Pharmacies search bar to find pharmacies within 15 miles of the entered ZIP Code.
• Specify the dosage and whether generic alternatives are acceptable when adding prescriptions.
• If a pharmacy isn't listed, try adjusting the ZIP Code.

Providers

• View and manage providers under:
  • Sales Record > Rx Collect > Providers
    
  • Individual Record > Rx Collect > Providers
    
• Use the Doctors search bar to find doctors, specialists, nurse practitioners, physician assistants, and health systems within 25 miles of the entered ZIP Code.
• If a provider isn't listed, try adjusting the ZIP Code.