Note for Enhanced Records accounts: This article references the Sales Enablement Visible permission and other Sales permissions. These do not apply to your account. You can check your account's subscription package on the Subscription page.
This article explains how to manage which users and ring groups can view voicemails associated with voicemail boxes in AMS+.
For more on VoIP setup, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Elevate package.
- Your agency’s AMS+ account must have at least one VoIP phone number. Learn more.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible and Manage Users permissions.
- You must have at least one voicemail box in My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes. Learn more.
Manage voicemail visbility
- Go to My Agency Settings > Phone Dialer & Call Queues > Voicemail Boxes.
- Select Edit next to the voicemail box you want to update.
- In the Additional Users With View Permissions field, assign users or ring groups to the voicemail box.
- By default, only the voicemail box’s owner can view its voicemails.
- To expand visibility, add users and/or ring groups.
- Select the Save Information button.
Note: To view voicemails in one centralized location, users must also be granted the View Messages Tab (Account Wide Voicemails, SMS, Recorded Calls) Sales permission. This permission can be found at My Agency > Settings > Users > Sales > Edit user > Account, and it’s enabled by default for all new users.