In November, the AutoSync Email mailbox gets easier to use day to day. Opening an email, linking it to a record, and fixing a disconnected mailbox now take fewer steps and less guesswork.
11/11/2026
11/11/2026
New
Improved
Link an Email to a Record in One Click
In the mailbox message list, the Associate as email dropdown is now a single + Associate to record button. It starts the same association step in one click instead of two, with clearer wording. Existing associations are not affected.
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Opening Emails in the Mailbox Is More Predictable
In the AutoSync Email mailbox, clicking an email's sender, subject, preview text, or conversation count opens the email. Clicking other parts of the row, such as the date or the associated record area, no longer opens it by accident.
Upgraded Mailboxes Open in the New Mailbox
If you've upgraded a mailbox to AutoSync Email, it now opens in the new mailbox. The legacy mailbox no longer lists upgraded mailboxes, and a saved or bookmarked link to an upgraded mailbox takes you to the new mailbox instead. Mailboxes that haven't been upgraded are unchanged.
Clearer Mailbox Removal and Setup Cancellation Windows
The Remove Mailbox window has clearer wording and a cleaner layout, and the extra Cancel button is gone. Keep Mailbox and Remove Mailbox work as before. The window you see when you cancel mailbox setup also has a tidier layout.
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Fixed
Connect and Reconnect Buttons Appear in the Mailbox
When a mailbox needs to be reconnected, or no mailbox is connected yet, the mailbox shows a message explaining what to do. In some cases, the button that goes with that message may not have appeared. The Reconnect mailbox and Connect a mailbox buttons should now show below the message, so you can fix the connection from the mailbox.
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