This release includes communication updates across AMS+.
6/2/2026
6/2/2026
This release updates the Messages area — now called Communication History — with a cleaner layout, better organization, and a new mobile app.
New
Communication History (previously Messages)
The Messages page has been redesigned and renamed Communication History. It gives your team a complete, shared view of every call, voicemail, and text across your organization, accessible from the Phone dropdown in the AMS+ header.
Recents tab (previously Missed Calls)
The Missed Calls tab has been renamed to Recents. It now shows your full call history, not just missed calls. Each call is labeled by type: Incoming, Outgoing, Voicemail, or Missed.
When a missed call has a voicemail, the Voicemail label links directly to that message on the Voicemail tab.
Selecting Missed Calls from the Phone dropdown still lands you on missed calls by default. Switch to All to see your full history.
Voicemail tab
Voicemails now include a transcript and call duration. Unplayed voicemails are bold with a blue dot; played ones have a greyed background so the list stays easy to scan.
Playing a voicemail marks it as played automatically. Voicemails can also be marked played or unplayed manually (individually or in bulk) and the status updates for everyone in your organization. A Voicemail Box filter has been added for accounts with multiple boxes.
Text Messages tab
Text messages are now grouped by contact, showing the most recent message per phone number. Selecting Send Text opens a modal with the full conversation history — inbound messages on the left, outbound on the right — so you have context before you reply.
The same history is available from the Message button on any Individual Record.
Unread badges now stay accurate. Previously, visiting the tab cleared all badges for everyone. Now a message is only marked read when someone on your team actively marks it or sends a reply. Once marked, it's read for the whole organization.
AMS+ Talk & Text mobile app
The AMS+ Talk & Text mobile app brings your AMS+ calling, voicemail, and texting to iOS and Android. Available now in the Apple App Store and Google Play Store. Search for AMS+ Talk & Text. Learn more.
- Calls: Make and receive calls using your AMS+ numbers.
- Voicemails: Listen, read transcripts, and manage played/unplayed status from one screen.
- Text messages: View and reply to threaded conversations, mark messages read or unread, and see full message history per contact.
- Contacts: Search by name or phone number. When a number is linked to an Individual Record in AMS+, the contact's name and details surface automatically.
Improved
IVR menu extension editing
Administrators can now edit IVR menu extensions in place rather than deleting and rebuilding them. Update the extension number, Goes To destination, or assigned Voicemail Box directly from the extension list.