How to create recordings for voicemail greetings, drops, and more

Overview

Voicemail recordings are versatile audio files (.mp3) that you can use in a variety of ways to enhance your customer experience strategy with the Phone Dialer.

If you have a VoIP number, refer to the How to add and set up a VoIP number article to learn how to set recordings as welcome messages, drops, and more.

IN THIS ARTICLE

How to create voicemail recordings

Make the most of the Phone Dialer by setting up voicemail recordings tailored to various purposes:

• Voicemail greeting: Offer a warm welcome to assure callers they have reached the correct person, encouraging them to leave a message.
• Voicemail drop: Quickly leave pre-recorded messages in someone’s voicemail inbox, saving time on repetitive communications.
• Welcome message: Play essential disclaimers or introductory notes before the call officially begins.
• Playable recording: Play pre-recorded messages, such as Medicare disclaimers or disclaimers that the call is being recorded, at any time during the call.
• IVR (Interactive Voice Response): Guide your callers to the right person or department with routing options through pre-set messages.

To create a voicemail recording:

Go to Settings.

Find the Sales > Phone Dialer & Call Queues setting and select the 'Edit' button.

Navigate to the Greetings & Recordings tab and create a recording.

You have 3 recording options: Call to record, upload an MP3 file, and text to speech. - Call to record: Call the number in the ‘Call to Record’ section (it will be unique to your agency) and enter your unique code to record your greeting. You can do this through the Dialer or your own phone.
- Upload MP3 file: Record your voicemail greeting in a separate system. Export the recording into an MP3 and upload it to AMS+.
- Text to speech: Type the message you want to play in the voicemail greeting. Please note that this recording option will play with a computerized voice, which may make it sound like a robocall.

Edit the recording.

In the 'Name' field, give the recording a name that is easy to recognize.

Review the 'Greeting Type' and 'MP3 File' fields and make sure that the setup is correct.

Save the information.

You can create as many voicemail recordings as you want for every situation.

Once you have a voicemail recording, you can assign it to VoIP numbers, ring groups, and IVR menus.

How to make a recording playable over calls

If you want to play a recording over a call, you will need to edit the recording and check the ‘Include in Playable Recordings List’ box. Choose which users you want to have access to use that playable recording and save your changes. Refer to this article to learn how to play the recording over a call.

Note: Only actual MP3 files can be played over calls. Text-To-Speech recordings will not work. You can create an MP3 file using our call-to-record feature or upload an existing MP3 file.

How to include a recording in voicemail drop list

If you want to use a recording for voicemail drops, you will need to edit the recording and check the ‘Include In Voicemail Drop List’ box. Choose which users you want to have access to use that voicemail recording and save your changes. The recording will be available in the voicemail drop list the next time you’re on a call. Refer to this article to learn how to leave a voicemail drop.