Note for Enhanced Records accounts: This article references Sales Record functionality and the Sales Enablement Visible permission. These do not apply to your account. You can check your account's subscription package on the Subscription page.
This article explains how to send an Rx Collect request by SMS text message from Sales Records and Individual Records in AMS+.
For more on Rx Collect, including training and related resources, see this feature overview.
Requirements
- Your agency’s AMS+ account must be subscribed to the Accelerate or Elevate package.
- You must be logged into AMS+ as an Agency User.
- You must be assigned to a Security Group with the Sales Enablement Visible permission.
- To text an Rx Collect request from a Sales Record:
- You must also have user account Sales permissions to View and Edit Sales Records. Learn more.
- To text an Rx Collect request from an Individual Record:
- Your assigned Security Group must also have the Individual Visible and Edit permissions.
- If you’re an Agent CRM User, you need access to Individual Records assigned to your Accessible Agent, and optionally unassigned records.
- Your assigned Security Group must also have the Individual Visible and Edit permissions.
- You must have added your phone number, signature, and sales rep ID to your My Account profile settings. Learn more.
Before sending a request
Each record must include:
- A valid cell phone number
- A linked Servicing Agent (required for Individual Records)
- An assigned Agent/User (required for Sales Records)
How to text an Rx Collect request
Note: You must have at least one AMS+ phone number registered to send SMS messages. If you don’t, the message will not be sent successfully. Learn more.
From a Sales Record
- Go to the beneficiary’s Sales Record in AMS+.
- Select the Rx Collect button at the top of the record, then choose Text Rx Collect Form.
The record must have a valid cell phone number for you to text the Rx Collect request.
- Write and personalize the text message body.
A unique link Rx Collect link will be automatically added to the end of this text message.
- Send the message.
From an Individual Record
- Go to the beneficiary’s Individual Record in AMS+.
- Select the Sales link in the top right corner of the record, then choose Rx Collect Form under the Send Text section of the dropdown menu.
The record must have a valid cell phone number for the request to send.
- Write the text message.
A unique Rx Collect portal link will be added to the end of the message automatically.
- Send the message.
About expired or replaced portal links
The Rx Collect portal link is valid for 48 hours. If a beneficiary opens an expired link:
- They will see a message explaining the link is expired.
- AMS+ will automatically generate a new link (up to 60 days after the original request).
Note: After 60 days, or if a user cancels the link manually in AMS+, the system will no longer generate replacements. The beneficiary will need to request a new link from their agent or agency.