• Phone Dialer Quick Start
    AMS+’s Phone Dialer is a virtual phone system that will help streamline your business while keeping you compliant with call recording requirements and more. Phone Dialer setup (...
  • How to port a phone number to AMS+
    Overview If you have an existing phone number, you can port it from your current carrier (e.g., Verizon, T-Mobile, Twilio, RingCentral, Zoom, etc.) to AMS+. Porting allows you t...
  • How to activate the Phone Dialer
    Overview To see the Phone Dialer in the AMS+ navigation, you need to activate it. You can do this by turning on click-to-call or by creating a call queue with a user assigned. T...
  • How to add and set up a VoIP number
    Overview To make calls or send SMS text messages from AMS+, you need a VoIP (Voice over Internet Protocol) number. You can purchase a new number through AMS+ or bring your own t...
  • How to create recordings for voicemail greetings, drops, and more
    Overview Voicemail recordings are versatile audio files (.mp3) that you can use in a variety of ways to enhance your customer experience strategy with the Phone Dialer. If you h...
  • How to add phone numbers to phone books
    Overview The phone book is a great place to store numbers for frequently-called business contacts and personal numbers. Phone book entries will be readily available for call-mak...
  • How to create and set up a ring group
    Overview A ring group is a group of phone numbers that ring together, at the same time, when one VOIP number or extension is dialed. You can use ring groups to improve call rout...
  • How to set up caller ID
    Overview With caller ID, you can choose the number that appears on people’s screens when you call or text them. This means you can have a different number displayed, instead of ...
  • How to create and set up an IVR
    Overview An IVR (Interactive Voice Response) is a virtual receptionist that directs callers to the right person or group of people in your agency. When turned on, IVR will offer...
  • How to create and set up an after-hours schedule
    Overview An after-hours schedule allows you to forward all inbound calls within a specific time frame to an external number. This feature works best if you have a virtual answer...