Phone System Setup

AMS+’s Phone Dialer is a virtual phone system that will help streamline your business while keeping you compliant with call recording requirements and more. Phone Dialer setup (...

Overview Porting allows you to transfer your phone number from one service provider to another, enabling you to keep the same number across different platforms. Note that only t...

Overview To see the Phone Dialer in the AMS+ navigation, you need to activate it. You can do this by turning on click-to-call or by creating a call queue with a user assigned. T...

Overview To make calls or send SMS text messages from AMS+, you need a phone number within our VoIP (Voice over Internet Protocol) system. You can purchase a new number through ...

When calling with AMS+, recipients will see 'No Name' as the caller ID. If flagged by phone service providers as potential spam, this label could change to 'Potential Spam,' dis...

Phone service providers are monitoring caller behavior and will flag numbers as spam based on their own thresholds and regulatory guidelines. To help keep your phone numbers fro...

Overview Voicemail recordings are versatile audio files (.mp3) that you can use in a variety of ways to enhance your customer experience strategy with the Phone Dialer. If you h...

Overview The phone book is a great place to store numbers for frequently-called business contacts and personal numbers. Phone book entries will be readily available for call-mak...

Overview A ring group is a group of phone numbers that ring together in AMS+, at the same time, when one phone number or extension is dialed. You can use ring groups to improve ...

Overview With caller ID, you can choose the number that appears on people’s screens when you call them. This means you can have a different number displayed, instead of your act...

Overview An IVR (Interactive Voice Response) is a virtual receptionist that directs callers to the right person or group of people in your agency. When turned on, IVR will offer...

Overview An after-hours schedule allows you to forward all inbound calls within a specific time frame to an external number. This feature works best if you have a virtual answer...